Fax Failure over VoIP (D60)
Experiencing issues with your faxes over VoIP? This guide is here to help. Learn about common fax failure patterns and how to resolve them.
If you're encountering problems with faxes, but your voice calls are still working, this might be a media-negotiation or impairment issue. Symptoms can include faxes failing, bad lines, the far end hanging up, or only some faxes failing.
Common terms like T.38, G.711, and others may come up in discussions about this problem. Don't worry – we'll help you understand these technical terms in plain language.
If your voice and fax both fail due to no service, this guide isn't for you. In that case, please check your service status or contact our support team.
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