Making a Telephone Call: From Dialing to Disconnect
Learn the journey your call takes from the moment you dial a number to the final disconnect. This guide covers call origination, digit collection, routing, transport, answer, two-way audio, and disconnection. Understand why calls may not complete and how Call Detail Records (CDRs) are generated.
Common Questions: What happens when I dial a number? Why did my call not complete? Where did the call fail? Why is the CDR showing this information?
Please note that this information does not cover voicemail feature setup, billing, or spam handling issues.
Explore the subtopics below for a deeper understanding of each stage in the call process: