Diagnostics Tab (Code: D87)
This section of the Agent Panel is designed to help you troubleshoot various issues related to SIP, WebRTC, backend, transcription, translation, audio, and queue status events. If you encounter problems such as console log issues, WebRTC failures, Deepgram starting issues, backend 401 errors, media setup problems, ICE issues, or API errors, the Diagnostics Tab is the place to start your investigation.
Note: This feature should not be used when the issue is not specific to the Agent Panel.
To use the Diagnostics Tab, simply navigate to this section of the Agent Panel and review the browser console and server logs to gain insights into the problem at hand.
By using the Diagnostics Tab, you'll be able to quickly identify and resolve issues that may be impacting your business phone service.